Refund policy

Shipping

Processing time for all orders is 1-2 working days (excluding weekends & public holidays).

Free UK delivery with Royal Mail tracked 48hr (upgrade to tracked 24hr available can be purchased).

US, Canada and other countries: DPD, UPS or Royal Mail (5-10 days)

Returns & Refunds

Introduction
At Vachana Jewelry, we are committed to ensuring your satisfaction with our products. Below is our policy on refunds for items purchased directly from our website.

Eligibility for Refunds
Refunds are available if:
  • You've received a defective or damaged item.
  • The item is returned in its original packaging, unworn and unused, and in the same condition as when it was delivered.
Refund Period
You have 14 days from the date of receipt to initiate a refund request.
How to Request a Refund
  1. Contact Us: Notify us about your return request within 14 days of receiving your item. You can reach us at info@vachanajewelry.com or through our website's contact form. Please describe the issue or reason for the return and if appropriate include photographs of any damage or defect.
  2. Return Authorization: We'll provide you with detailed instructions on how to return your item, including the return address.
  3. Return Shipping: You are responsible for the cost of returning the item to us. We recommend using a tracked shipping method for your protection.
  4. Item Inspection: Once we receive the item back, we’ll inspect it to ensure it meets our refund criteria.
  5. Refund Processing: If approved, your refund will be processed back to your original payment method. Please allow 14 days for the refund to reflect in your account, depending on your bank or payment provider.
Exclusions
  • Items that have been used, worn, or are not returned in their original condition will not qualify for a refund.
  • Custom or personalized items may not be eligible for refunds unless they arrive defective or damaged.
  • We are not responsible for items lost or damaged during return shipping.
Exceptions
We understand that exceptional circumstances can arise. If you feel your situation warrants special consideration, please contact us to discuss your case.

Contact Information
For any questions regarding this Refund Policy, feel free to contact us:
  • Address: Vachana Jewelry, 41 Elderberry Way, Rainworth, Nottinghamshire, NG21 0UW, United Kingdom